First Time for Everything

Politeness wins big rewards. The Golden Rule is still applicable today, and it goes far beyond what you do: it’s all about how you do it. Continue reading First Time for Everything


Information Gaps

Responsibility is taking precautions. It’s looking for information gaps. It’s taking the blame when no one is really at fault so we can all pick up and move forward. It’s trying to ask questions in a calm, respectful manner. It’s never saying “I don’t know” without following up with, “but I’ll find out.” Continue reading Information Gaps